ASKGAIUSTM PRIVACY NOTICE
This privacy notice tells you what to expect us to do
with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- Sharing information outside the UK
- How to complain
Contact Details
We are AskGaius Limited, Companies House number 17185909.
To contact us, please email: sales@askgaius.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Addresses
- Purchase or account history
- Payment details (including card or bank information for transfers and direct debits)
- Website user information (including user journeys and cookie tracking)
- Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Purchase or viewing history
- IP addresses
- Website and app user journey information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Purchase or service history
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- If you provide us with feedback regarding how you use AskGaius, we may use this information as part of improving AskGaius.
- We use the website information we collect (including user journeys) to inform us about your use of the services and where to focus improvements
- We use information derived from any complaints to improve our services and resolve issues you may have
- We use information relating to compliments to inform our services
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time. We are acting on the basis of consent:
- where you have opted in to receiving direct electronic marketing from AskGaius, we may send you electronic marketing communications relating to AskGaius news or products. You have the right to opt out at any time by emailing us at sales@askgaius.com
- in relation to cookies. Where you consent, we run the Meta pixel on our Website, which places two cookies; these identify a browser so that we can see if someone who clicked on an ad then signed up to join the waitlist or to subscribe. Please see our cookies policy at https://askgaius.com/cookies for information on how to reject our cookies once they’ve been sent.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
- We may record the details of those interested in learning more about AskGaius so that we can send them further information about AskGaius.
- We may use personal data, such as addresses, in order to be able to send updated versions of AskGaius.
- We may send service updates to users of our products to inform of upcoming changes, to keep you informed.
- We may use any feedback you give us (such as what you’d most like AskGaius to do) to inform our product development.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
- Directly from you
- Providers of marketing lists and other personal information
How long we keep information
We shall keep all finance and contract information for up to 7 years from the date we receive it.
In relation to cookies and technical information, please see our cookie policy at https://askgaius.com/cookies for how long such information is stored.
Who we share information with
Others we share personal information with
- Professional or legal advisors
Sharing information outside the UK
Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
Organisation name: MAGNET GROWTH FZCO
Category of recipient: Marketing agency
Country the personal information is sent to: Dubai, United Arab Emirates
How the transfer complies with UK data protection law: We have a data processing agreement which includes UK IDTA
Organisation name: GOHIGH LEVEL
Category of recipient: consent management platform
Country the personal information is sent to: United States
How the transfer complies with UK data protection law: the GoHigh Level Group is self-certified under the UK extension to the EU-U.S. DPF
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: sales@askgaius.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint